Tv control app not working

[Morbeous]

I have exactly the same problem as this. Have moved house taken my equipment with me yet the app says I have no tv account 

[japitts]

@Morbeous 

I've moved your post to a new thread.

When you move home, your previous VM account is closed and a new one created at your new address. The "move & transfer" process should bring your old details across - if you login to "my Virgin Media", is this showing your old or new details?

[Alex_RM]

Hi Morbeous,

Thanks for posting and sorry to hear you're also having an issue with the TV Control app.

So I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm