on 04-04-2022 21:26
on 06-04-2022 11:28
Hello @markp2gill,
Welcome back, thanks for posting.
I am sorry for the issues with your TV Go.
Can you try uninstalling the app on your apple devices and reinstalling? Let me know how it goes.
Many thanks,
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on 06-04-2022 18:26
Hayle
I have already tried this but have reinstalled again with the same result.
I have noticed when I go into Device management that I am unable to replace devices. I have 5 of 5 devices in the list, including my iPad, but they are 'locked' in (there is no option to change them, that I have on my Android device).
on 07-04-2022 19:31
Hi markp2gill
Thanks for getting back in touch with us.
We could attempt to reset the devices registered on the account for you. This would mean that you would need to register your other devices again.
Would you like us to do this for you?
Thanks
on 12-04-2022 17:00
Ok thanks for the response. I’m not getting notified when I have a reply, hence the delay in replying.
We could try resetting the registered devices, if you think that it will make a difference.
on 13-04-2022 16:47
Just tried the TVGo app on the iPad that was previously not working, and it is now working!
I didn't do anything to fix the problem but presumably somebody somewhere flicked a switch and it's working again.
on 13-04-2022 17:59
I believe that the likelihood of you being ‘fixed’ is very low.
You have more than likely been suffering an intermittent issue called the CPE IP Unknown problem.
When it happens again, go into settings on the Virgin TV Go app and display the Diagnostics entry which will look like this:
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