on 22-06-2022 20:01
Mine has used up all devices and i use the app on Windows. Can somebody reset them please?
on 23-06-2022 20:15
Hey bellyshere, thank you for reaching out and I am sorry to hear you've reached the device allowance within TV GO.
You can actually reset this your self using your online account via this link.
Please do let me know how you get on. Thanks
Matt - Forum Team
New around here?
on 23-06-2022 20:49
that link just takes me to the mobile virgin media app.
I can't see how to reset the devices from within that app, can you advise
on 23-06-2022 20:58
I also need to reset my devices. Not chaanged any for a while, but now locked out of changing for 7 days
on 23-06-2022 21:22
Hi @PJK001 and @bellyshere
I've created a new thread for your TVGO device issues so it will be picked up faster by the Forum Team, or you can try calling in and speaking to CS.
You're right that the supplied link was incorrect. Normally you are allowed up to 5 devices and can change them 3 times, however, unfortunately you can't reset the devices yourself if you've used up your monthly quota.
I know neither of you have asked about devices for Sky Sports, but just in case the following may be useful.
If you have a Sky Sports subscription and have downloaded the Sky Sports app, or use the Sky Desktop Player then you should be able to manage your Sky Devices by logging into http://manage-virgintvgo.virginmedia.com/skydevices
With the Sky Sports app devices make sure it's http and not https.
It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.
Any problems either try an incognito window or clear your browsing history
on 25-06-2022 09:17
Hi @PJK001
Thanks for posting and welcome to the community. I'll send you a PM now to assist further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 26-06-2022 13:23
Thanks for joining me on PM, PJK001
Just to confirm the devices were reset 🙂
If you ever need anything, please pop us a public post and we'll be happy to assist further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill