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Re: TV Go device registration - Google Chrome

bellyshere
On our wavelength

Mine has used up all devices and i use the app on Windows. Can somebody reset them please?

6 REPLIES 6

Matthew_ML
Forum Team
Forum Team

Hey bellyshere, thank you for reaching out and I am sorry to hear you've reached the device allowance within TV GO.

You can actually reset this your self using your online account via this link.

Please do let me know how you get on. Thanks 

Matt - Forum Team


New around here?

that link just takes me to the mobile virgin media app.

I can't see how to reset the devices from within that app, can you advise

PJK001
Joining in

I also need to reset my devices. Not chaanged any for a while, but now locked out of changing for 7 days

newapollo
Very Insightful Person
Very Insightful Person

Hi @PJK001  and @bellyshere 

I've created a new thread for your TVGO device issues so it will be picked up faster by the Forum Team, or you can try calling in and speaking to CS.

You're right that the supplied link was incorrect. Normally you are allowed up to 5 devices and can change them 3 times, however, unfortunately you can't reset the devices yourself if you've used up your monthly quota.

 

I know neither of you have asked about devices for Sky Sports, but just in case the following may be useful.

If you have a Sky Sports subscription and have downloaded the Sky Sports app, or use the Sky Desktop Player then you should be able to manage your Sky Devices by logging into http://manage-virgintvgo.virginmedia.com/skydevices  

 With the Sky Sports app devices make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi @PJK001

Thanks for posting and welcome to the community. I'll send you a PM now to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thanks for joining me on PM, PJK001

Just to confirm the devices were reset 🙂

If you ever need anything, please pop us a public post and we'll be happy to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill