No sound on recordings on TV Go

[914850301]

I have the same issue too.
I’ve now realised it was working fine until I updated my iPad to iOS 15 which I do over night and low and behold, it didn’t work the following evening.
However, I have not updated my sons iPad to iOS 15, he is still on 14 and all is still working ok.

[914850301]

Virgin Go on my iPad has suddenly stopped playing the audio with my recordings.

If I watch live tv there is volume but any recordings, it’s just silent.

If I use my sons iPad, the same recordings worked fine with volume.

I have uninstalled the app and reloaded it, but this makes no difference.

[Akua_A]

Hi @914850301,

Welcome back to our community forums.

Sorry to hear you are having issues with sound on your Ipad. We can understand the frustration caused and we want to best help.

On this same Ipad, do you have issues with sound on other streaming devices? Do you get sound when accessing TV via a web browser?

thanks,

[newapollo · Accepted solution]

Hi @914850301 

Have you tried the workaround on the following post?

 /No-sound-on-recordings-on-TV-Go/