on 16-11-2021 16:03
on 17-11-2021 16:20
Hi @smallcamel thanks for posting and welcome to our community.
Sorry to hear that your Netflix is not staying logged in on your 360 service. I am going to make some enquiries on your behalf. I don't think it should matter, but how many devices do you have your Netflix saved on?
Regards
Lee_R
on 17-11-2021 16:27
Hello Lee, the TV is the main one, we sometimes watch Netflix on an iPad and its also on 2 iPhones but we'd never really watch anything on the phone.
Hope this of of some help.
Thanks
Paul.
on 18-11-2021 16:35
Hi @smallcamel,
Thank you for that. Would you also mind confirming what diagnostics and troubleshooting you've done thus far in an effort to remedy this? This is so we don't repeat anything where possible, but also don't miss anything.
Thanks,
on 25-11-2021 14:55
Hi Zach, firstly we are not very advanced techies but so far, rebooted the Virgin box, checked our Netflix account settings and saw ' register a new device' but thats a bit of a dead end without a 'code' which I can't find anywhere.
Thats about it for the troubleshooting, just to reiterate, we are always logged on to Netflix on our other devices just not the new Vitgin360.
Thanks for getting in touch.
Paul.
on 26-11-2021 15:41
Hey smallcamel,
Thank you for reaching back out to us, I have checked this myself as I also have the 360 Boxes and do not have to log in it comes on straight away, this can happen though if you are already logged in on other devices depending on the account you have.
Regards
Paul.