Problems with accessing Virgin Go again

[js2910]

Hi

Problems with accessing Virgin Go again.

It has been ok for a while but today I cannot access any programmes.  What I get after a very slow boot up and after the program selected is running for a short time is :  "Timeout exception.....future not completed" and the screen goes black.

What does this mean?

There were a few problems with broadband outages in ML3 over the last few days. 

JS2910

[Ayisha_B]

Hi @js2910 👋

Welcome back to our Community Forums and thanks for your post. 

Sorry for any issues with Virgin TV GO. 

Are you trying to access this via the browser or app?

[js2910]

HI

Thanks for your response.

I think Virgin Media had issues in my area ML3 yesterday which affected Wi-Fi, Broadband and the full service.  All seems to be ok now and Virgin Go is working again on my PC.

Please close the issue.

Thank you.

JS2910

[Vikki_M]

Hi js2910

Thanks for letting us know, we're happy this is now resolved :).

We're very sorry for any inconvenience the interruption in service may have caused.

Please pop back to us should you have any further concerns. 

Take care.