Hi. I've been having this problem for years. But I first thought that the problem was my package and that the app wasn't included with the package I had. So I upgraded to the ultimate bundle and still having the same issues. After researching I found out it has nothing to do with the package (wasn't the only reason I upgraded though). I'm paying over £100 a month and have been for many years now. I've never been able to have access to the app and this is a big reason why I stuck with virgin - to watch TV using the app.
I've tried ringing virgin, but no one knows how to sort this issue. I just get transfered and put back on hold before finally getting told its a problem on my end. OK, but atleast help me sort it or give me some advice on what to do.
I've tried clearing the cache, changing email, different devices with different browsers. I'm confident that's not the issue.
So I downloaded my virgin media, and logged in on there. To find it saying this
How is this a secondary account. I've only ever had 1 email in my life and had it over 20 years. The account is registered in my name, with bills coming out of MY bank. So I'm very confused and frustrated as to why its telling me this is a secondary account. And there is nothing I can do as like I say, I'm the one who subscribed to virgin and I've only ever had 1 email address!
I tried replying to a post that had the exact same issues. I see that it got sorted for him/her but no one said what they did to fix it on that post and no one is getting back to me. So I created a post of my own.
