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Please help me regain control

Hammerspank
Joining in

So as you can see  this is my problem:

7EBFCC2E-C954-4B28-9710-C911BD44DFED.jpeg

I have tried everything from fresh installs to reboots to wipe and restarts.

I can watch live tv, but cannot watch anything I have recorded as “cannot stream” seems to be the blooming favourite screen on this app!

please help 

1 REPLY 1

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @Hammerspank

 

Welcome to our Community Help Forum 🙂

 

Sorry to see you are having issues with watching recording programmes, just to confirm - are you trying to watch recorded shows on the TV Go app or the TV Control app? Are you watching the shows in your home on a different device or are you located away from where your Virgin Media services are? Which TV box do you have?

 

I'd love to get to the bottom of this!

 

Kind regards,

Serena