Password not recognised

[katotash]

TV Go not recognising my password but my virgin media is.

[Nathan_B]

Hi there @katotash, thanks for your post.

Sorry to see you are having issues with logging into your TV Go services, just to confirm is this the same on all devices? Also is it a password not recognised error?

Can you please try logging in via the TV Go website to see if this makes any difference?

Regards

Nathan

[katotash]

Hi Nathan

I’ve been having trouble with my account for months and it looks like someone at  Virgin messed around with my account and changed some of my personal details, but I’m led to believe it’s all sorted and I can now login to Virgin Go.

[Ayisha_B]

Hi @katotash,

I am sorry to hear the trouble you have had with the account but glad to hear the issue with TV GO now appears to be sorted and you're logged in. 

If you do need help with anything else at all, please give me a shout. 

Have a fab weekend 🙂