Menu
Reply
  • 3
  • 0
  • 0
Mike-W
Joining in
179 Views
Message 21 of 26
Flag for a moderator

Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

I am still having this issue. I have uninstalled and reinstalled so many times but still get this error message. 

bout to cancel my Virgin subscription unless someone can resolve this!

0 Kudos
Reply
  • 4.56K
  • 310
  • 276
Forum Team
Forum Team
166 Views
Message 22 of 26
Flag for a moderator

Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hi Mike-W, 

Thanks for your post and welcome to our community. 

Really sorry to hear that you've having this issue, it's not what we like to hear. 

Is this when using the app? 

Is the app up to date and do you know what version you're using?

Do you have any issues with it on any other devices? 

Emma_C - Forum Team
0 Kudos
Reply
  • 3
  • 0
  • 0
Mike-W
Joining in
159 Views
Message 23 of 26
Flag for a moderator

Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hi Emma

I am using Sky sports app version 8.15.0 (148). It should be the latest as I re-installed it just on Friday last week.

I do not use the app for live tv on any other devices.

Mike

0 Kudos
Reply
  • 2.17K
  • 121
  • 264
Forum Team
Forum Team
152 Views
Message 24 of 26
Flag for a moderator

Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hi Mike-W

 

One last question, 

Does this happen on both Wifi and Mobile Network 

Gareth_L

0 Kudos
Reply
  • 3
  • 0
  • 0
Mike-W
Joining in
147 Views
Message 25 of 26
Flag for a moderator

Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

I only use the tablet on Wifi.

 

0 Kudos
Reply
  • 948
  • 66
  • 82
Forum Team
Forum Team
119 Views
Message 26 of 26
Flag for a moderator

Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Thanks for coming back to us Mike-W.

 

Are you able to watch Sky Sports using the Sky Sports website or is it just the app that you're having issue with? Are you able to give this a try by clicking here and using the Virgin Media logo?

 

Regards

Steven_L

 

0 Kudos
Reply