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jaybhav
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Message 1 of 26
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PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hi I'm sorry if this has been addressed earlier but since the new year 2019 I've had issues with the sky sports app. Everything else is fine but after 5 to 10 seconds the app live TV will freeze  buffer and eventually I get the error message PLAYBACK_INACTIVITY_ERROR_OTT.

I'm lost with what to do to fix it  I've deleted the app and reinstalled it  still the same issue  I've cleared memory off the phone still no luck.

I've tried other phones and tablets and I still have the same problem  Even though WiFi or 4g it freezes and is unwatchable  Its really frustrating and if anyone knows of a fix please let me know otherwise I'll have to consider my options! 

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Coominez
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Message 2 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

I'm having exactly the same issue on both tablet and phone.

Nothing I do seems to fix this and have sent all the details to Sky twice but had no response other than their automated response.

90% of the sport I watch is through the tablet and its currently unwatchable.  

I often wonder if Sky customers are having this issue, I've asked a few friends and they don't seem to have any issues.

Might be worth making the switch as I'm currently paying a lot of money for something I can't us. 

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MJT1
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Message 3 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

I feel your pain, I have exactly the same problems.
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Coominez
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Message 4 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Called Virgin and received their excellent customer service again.

1st call spent 30mins talking to a guy who had no idea what I was talking about and then he eventually hung up on me.

2nd call went slightly better,  got passed through to technical support who eventually said it's a sky issue and there's nothing they can do. Said it's likely to happen during the peak sports. The peak sports we pay money to watch. 

So in conclusion, Virgin aren't really sure what the problem is but are confident they can't fix it.

Helpful 

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Forum Team
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Message 5 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hi jaybhav, 

 

Welcome to our community forums! 

 

I am really sorry you've been having problems with the Sky Sports app.  Have you managed to get this resolved since your post? If not let us know and we will be more than happy to look into this for you. 

 

Thanks,

Hetty_R
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gregywils
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Message 6 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

I have the same issue. 

 

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Tomo444
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Message 7 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Same problem here today on my android telly tablet

The app is working fine on my iPad.

Any suggestions?
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Forum Team
Forum Team
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Message 8 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hi all,

 

Sorry about the Sky Sports app issues.

 

How's things been since your post?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Tomo444
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Message 9 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Hello,

its still not working for me I'm afraid.

i have rebooted / hard reset / soft reset / uninstalled app but no joy.

The app is working fine on my iPad and my internet connection is strong

cjeers

tom

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gregywils
On our wavelength
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Message 10 of 26
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Re: PLAYBACK_INACTIVITY_ERROR_OTT sky sports

Any news on a fix for this please? Sky Sports is unwatchable on my tablet.