on 30-04-2021 10:55
Hello Team,
I have recently upgraded to the v360 and all is working well, apart from when I try and watch recordings on my iPhone or iPad, even though I am connected to my own WiFi I get the "only available at home" message.
I have seen other posts on the forum for the same issue, as none have been answered and result in a DM I thought i'd start a new post so this can be tracked separately.
For info I have done the following or have the following info...
If anyone else can recommend any further troubleshooting steps it would be much appreciated.
Thanks,
Rich.
Answered! Go to Answer
on 10-06-2021 11:46
on 30-04-2021 12:24
Have you checked that the Virgin TV Go app is enabled in you Apple devices Local Network Privacy settings?
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on 30-04-2021 12:33
Thanks for the suggestion, I have been into the settings and confirm access to the local network is enabled.
on 30-04-2021 13:28
Have you actually established the TV 360 local IP address or just assumed it is on the same network?
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on 30-04-2021 13:35
Yes, I have the IP address of both the virgin 360 box and the iPhone/iPad and they’re on the same network/address space.
This is confirmed by the fact I can connect to the box, I just cannot stream the recordings. Also, using the same configuration I was able to stream my TiVo recordings using the TV control app which has the same restrictions on network steaming allowing local network streaming also.
on 07-05-2021 14:02
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on 07-05-2021 16:36
Hi
I am having the same issue too, I am on an iPad Pro 2020 with 14.5.1 software, it worked up till about 2 weeks ago, now whenever I try playing a recording I get the mentioned message.
Any idea when this is going to be resolved ?
on 10-05-2021 10:31
Thanks for your reply Dan, here are my replies...
I hope this helps, please let me know if you need any further info.
on 21-05-2021 07:51
Having recently updated the iPhone 12 and iPad Pro to software update 14.5.1 my tvgo app has stopped allowing me to watch the recordings on the apps. I can watch live tv. On my spare iPad I didn’t update the software and the app is still working allowing me to view the recordings as before. This only happened 3 weeks ago when the update 14.5.1 was installed. I have removed the apps rebooted the iPad and iPhone also the Virgin 360 box and nothing brings the facility back. Only difference I have noticed in the diagnostic page is the bottom line CP2IP address has a number in the iPad that is working but in the iPhone and iPad that both had the update this IP address field is empty.
Any suggestions?
21-05-2021 10:02 - edited 21-05-2021 10:08
I suspect that is a very important diagnostic piece of information.
Hopefully, @Dan_M can pick this up and run with it. Android devices are not affected.
Same here on iPadOS 14.7 Beta:
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