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No sky sports on iPad

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Keith154
Joining in

on ‎31-12-2021 13:10

I can not access sky sports on my iPad works ok on Samsung phone. Have tried turning off, reloading app etc. still says video unavailable.

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BenMcr
Very Insightful Person
Very Insightful Person
In response to Keith154

‎04-01-2022 09:43 - edited ‎04-01-2022 09:43

You've got a 'VPN' icon in the top right. What service is that from and can you try Sky Sports with that turned off?

**********************************
I work for Virgin Media - but all opinions posted here are my own

See where this Helpful Answer was posted

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Serena_C
Forum Team (Retired)
Forum Team (Retired)

on ‎02-01-2022 13:08

Hi @Keith154

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding accessing the Sky Sports app on your iPad. Have you tried deleting and re-installing the app on your iPad? Is your iPad all up to date with updates?

Kind regards,

Serena

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Keith154
Joining in
In response to Serena_C

on ‎03-01-2022 07:31

Hi, yes to both. Still no go.

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Kath_F
Forum Team
Forum Team
In response to Keith154

on ‎04-01-2022 08:51

Hi Keith154, 

Thanks for coming back to us on this one and apologies it's still not working. 

Has the app allowed you to log in successfully on the iPad? 

Are you getting the error when trying to live stream a channel or when trying to watch a recording or Catch up / On Demand content? 

Do you get this error on everything you try? 

Can you give us some specific examples of what you're trying to watch so we can try and replicate it here?

A screenshot of the error would also be great. 

Pop back and keep us posted. 

Thanks, 

Kath_F ✨
Forum Team

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Keith154
Joining in
In response to Kath_F

on ‎04-01-2022 09:14

Hi Kath,

it is only when trying to watch live on sky sports. Screen shot attached.

Keith74F7E574-57BE-431D-9C58-DD688BD2BC55.png

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BenMcr
Very Insightful Person
Very Insightful Person
In response to Keith154

‎04-01-2022 09:43 - edited ‎04-01-2022 09:43

You've got a 'VPN' icon in the top right. What service is that from and can you try Sky Sports with that turned off?

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Keith154
Joining in
In response to BenMcr

on ‎04-01-2022 10:08

Hi Ben,

I disconnected VPN and yes it worked. I then reinstalled VPN and still worked. Looks to be ok now.

Thanks everyone for your help with this.

Keith154

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BenMcr
Very Insightful Person
Very Insightful Person
In response to Keith154

on ‎04-01-2022 10:26

Glad it's now working.

At a guess I'd assume that at some point during start-up the app checks for something the VPN blocks and then stores it in the app. Maybe a UK IP check or other location check as Sky Sports is UK only and the device.

No idea if that's the case though, or how long the app will work with the VPN enabled now it is.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Serena_C
Forum Team (Retired)
Forum Team (Retired)
In response to Keith154

on ‎05-01-2022 10:54

Hi @Keith154

Thanks very much for getting back to us, it's great to hear that Sky Sports is working for you now! Thanks for letting us know 🙂 If you have any further issues please do get back in touch.

Kind regards,

Serena

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