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JulieLizzie
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No access to Sky Sports/Sky Cinema

I have a Kindle Fire which I have been watching the above but in the last week it does not allow me to do this anymore.  It is the only device registered and when I have tried to delete and re-register it will not allow this,  I have clicked on exit to sky and put in virgin media password and it goes around in circles just asking for the password.  I am logged in via the search engine and virgin as a kindle fire does not have an app I can use but it has worked until recently.  Any suggestions.

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Re: No access to Sky Sports/Sky Cinema

Hi JulieLizzie, welcome to our community forums.

 

I am sorry to hear you're experiencing issues with this, the Sky Sports app is currently unavailable on the Kindle, in regards to Sky Cinema, is your Kindle running Amazon Fire OS 4.1.1 or later?

 

Thanks,

Tom_S

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JulieLizzie
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Re: No access to Sky Sports/Sky Cinema

Thanks for the reply. The kindle is the 10.1 that came out 2017 and is OS.

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Re: No access to Sky Sports/Sky Cinema

Thanks for that. 

Is the app up to date on your Kindle, can you check for any updates?

If it's still an issue then 
text our cable team on 07533051809 – free for Virgin Media customers. We’re open 8am-7pm Monday - Friday. Our team will be able to have a closer look from there. 

Smiley Happy 

Emma_C - Forum Team
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