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DocRob
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New User unable to get Sky Cinema on Sky Go

Hi, I have a VIP package. I signed onto Sky using my Virgin ID etc which worked, but I cannot get Sky movies; I get a message that I am not subscribed. I am a former Sky subscriber so I am wondering if I am picking up my old account not the new Virgin one. How do I fix this ?

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Superuser
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Re: New User unable to get Sky Cinema on Sky Go

You need to make sure you sign in to the Sky apps or website using the Virgin Media UK option, not directly into the Sky iD user name and password boxes.
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I work for Virgin Media - but all opinions posted here are my own
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DocRob
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Re: New User unable to get Sky Cinema on Sky Go

Thanks that fixed it

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