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Mutv

Jdieudonne23
Just joined

on ‎14-07-2022 13:02

Hi I've just upgraded my package and just installed my new hub but I also added the MUTV channel to my package but it isn't working how do I find out how to get it on? I upgraded the package 2 days ago 

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newapollo
Very Insightful Person
Very Insightful Person

‎14-07-2022 13:21 - edited ‎14-07-2022 13:22

Hi @Jdieudonne23 

If you have new equipment then usually any package changes such as adding channels aren't actioned until the new equipment has been installed and activated. Your MUTV should be ready to view now.

You don't say which set top box you have but you may need to reboot your VM set  top box  for the channel update to take palce.

If you have either a Tivo or V6 then using your remote control go to

 Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

Please note that the MUTV channel will only be available on your set top box and not via TVGo/TV Control

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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