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Mobile apps

Davidcreek
Joining in

on ‎29-03-2023 17:55

Anyone know why apps do not recognise my email address

Dave

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎29-03-2023 18:03

You should be using the details that you use to log into My Virgin Media.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

on ‎30-03-2023 18:12

Hi @Davidcreek 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I am so sorry that you have faced issues regarding logging into our apps. To confirm are you using your My Virgin Media log in details as suggested by newapollo?

 

Thanks again

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Davidcreek
Joining in
In response to Ashleigh_C

on ‎30-03-2023 21:31

Yes but keeps coming up asking me to put a valid email address in

Dave 

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Arissa_H
Forum Team
Forum Team
In response to Davidcreek

on ‎01-04-2023 09:06

Hi Davidcreek.

Thank you for getting back to us on this thread.

Sorry to see it still isn't working.

So I can look into this, I will be private messaging you. 

Watch out for the purple envelope ✉.

Thank you.

 

Ari - Forum Team


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