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Mixed up channels on TV Control app

I've got:

Sky Two and Universal TV HD both on 121

Universal TV and SYFY HD both on 137

(on Virgin TV Control app, Android)

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Re: Mixed up channels on TV Control app

Screenshot_20191006-100106.jpg

Just checked mine and it's fine, try reinstalling 

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Re: Mixed up channels on TV Control app

Tried reinstalling. It's still broken.

Screenshot_20191006_184007_com.virginmedia.tvanywhere.jpg

Screenshot_20191006_184027_com.virginmedia.tvanywhere.jpg

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Re: Mixed up channels on TV Control app

I've just spotted Sky Witness +1 and E! are both on 140 too.

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Re: Mixed up channels on TV Control app


@VMViewer wrote:

I've just spotted Sky Witness +1 and E! are both on 140 too.


These seems odd - as with Dannylau they are showing correctly for me via the android TV Control app.

Out of interest are they showing correctly on your TiVo/V6 whichever is applicable?  I wonder if it would make any difference if you were to reboot the set top box as the app presumably links to your account to check which channels are in your package.

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Re: Mixed up channels on TV Control app

Hi VMViewer,

 

Thank you for reaching out with your concerns, I'm sorry that you've been having trouble with certain channels on our TV Control app.

 

I've had a look at mine and have also been unable to replicate the issue. Graham's suggestion above would be a great place to start, or you could try manually connecting to the network by following these steps: press Home on your remote > select Help & Settings > select Settings > select Network > select Connect to the Virgin Media Service now.

 

If this doesn't help, could you please confirm whether these channels are displayed in their correct positions on your TV box?

 

Thanks,

Rachael

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Re: Mixed up channels on TV Control app

Thanks Graham, a reboot of our V6 box has corrected the channel ordering on the TV Control app, I didn't know the two were linked in this way, thank you for your help!