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mousemart
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Maximum number of devices reached (I've not changed my computer)

As above, I've changed nothing yet I'm unable to watch TV

Could someone fix this for me?

thanks

 

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Re: Maximum number of devices reached (I've not changed my computer)

Hi mousemart,

 

Thank you for your post, I'm sorry to hear you've been experiencing issues using TV Go.

 

Just to confirm, have you been to the device management section of our website to ensure that your device is still registered https://virgintvgo.virginmedia.com/en/settings/device-management.html?

 

If you're not able to makes changes here, I may need to refresh the account from our end. I'll send you a private message requesting all the details we'd need to pass security so there's no further delay if this is needed. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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Sbrooke
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Re: Maximum number of devices reached (I've not changed my computer)

Hi

i have this issue too. My iPad is still listed but it won’t recognise it. 

Lyndsey 

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Re: Maximum number of devices reached (I've not changed my computer)

Hi Sbrooke/Lyndsey,

 

Thank you for your comment, apologies for any issues you've had whilst using TV Go.

 

Just to confirm, what error message are you seeing when you try to use this service? Is it telling you that your maximum number of devices have been reached, or that your device isn't registered etc?

 

Thanks,

Rachael

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Sbrooke
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Re: Maximum number of devices reached (I've not changed my computer)

Hi

it says max number of devices reached but when I look at the two devices listed one is the one I’m trying to use. 

Lyndsey

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Re: Maximum number of devices reached (I've not changed my computer)

Hiya,

 

Thank you for confirming, we can certainly take a look at this for you. In order to do so, I'll need to clear account security with you. We'd never request sensitive information via an open platform so I'll send you a private message to complete this. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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