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Maximum number of devices reach but its the same laptop


    - I have installed Virgin Media go on my windows 10 laptop after the latest windows update today.

I have sound but no picture on Live TV. I went into windows settings and reset the VM go app. When I logged back I now get a message saying I have to wait 28 days before I can register this device.

However its the same device!!

VM support please get in touch to fix this.



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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Re: Maximum number of devices reach but its the same laptop

Hi Martin, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy 

If you updated or reset the software then you would need to re-register your device. It's easy to do though so don't worry. 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,

Forum Team

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