on 19-08-2020 20:42
So here we go again every few months I go through this battle re devices - BUT im not sure why as I am allowed 5 and only ever use the SAME TWO see screen shot - so this week bad timing missing both Eufa & Champions league matches
Answered! Go to Answer
on 20-10-2020 11:19
Hi there @TFD
Thanks for your post. Really sorry for the delay in response and to hear you've been having issues with your TV Go App.
I'm sorry that the device limit was reached. If this is Windows 10 you will need to use the browser moving forward. I'm sorry that it's taken the device limits, have you since been able to speak to the team for help or do you still need us to refresh this for you?
Thanks,
Hollie - Forum Team
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on 19-08-2020 21:10
Protecting the relevant VM TV Go cookies from deletion should avoid this duplicate registration.
However, there seems to be a larger issue at the moment with the Google Chrome and MS Edge chrome browsers. Posts have suggested that Firefox isn't currently affected by the issue ( you still need to preserve the relevant cookies).
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 20-08-2020 23:16
thats the odd thing, thx for replying, i use the windows tvgo app so i cant work out why its keeping saying chrome etc
on 17-10-2020 12:08
on 20-10-2020 11:19
Hi there @TFD
Thanks for your post. Really sorry for the delay in response and to hear you've been having issues with your TV Go App.
I'm sorry that the device limit was reached. If this is Windows 10 you will need to use the browser moving forward. I'm sorry that it's taken the device limits, have you since been able to speak to the team for help or do you still need us to refresh this for you?
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 20-10-2020 15:48
Hi there
It's an on going battle because when you clean cookies it then thinkks your using new device etc
no not spoken to anyone am deaf so I dont call yes please re set so can use ( but it will only bw a few days 😞
on 20-10-2020 16:57
Not to worry, I will private message you now to take some details @TFD
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 04-11-2020 19:48
Hi
Yet again same issue & it just adds a device number everytime i click add device
My frustration here is that YET again I cant watch the sport especially the football tonight
I only have 2 devices I use I do have my cookie for virgin stored so it's not touched ( everytime you log issue though virgin tell you to delete cookies) But I haven't & this keeps happening & is a known issue so SURLY virgin SHOULD find another way forward as the cookie is being eaten by the cookie monster!!
on 27-05-2021 11:00
on 27-05-2021 11:06
Hi @TFD
I am so sorry to hear that you have reached the maximum number of devices again, would you like me to reset the TV Go Devices for you now?
Please let me know,
Serena