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Adeewest
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Log in issue

After having to swap my account details my main acount is now a virgin media account, previously it was a Ntl email account, however when logging in to tv go my main virgin media account will not let me log in as it says it is a secondry account, this is not correct the Ntl account is the secondary account, as per the profile how can this be sorted

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Tom_F
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Re: Log in issue

Hi Adeewest, thanks for getting in touch.

 

Sorry for any confusion around your MyVM login details.

 

I understand you changed the email address used to sign in, but just to confirm - does signing in to TV Go with the original primary ntlworld address not work worth either?

 

Tom

 

 

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Adeewest
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Re: Log in issue

Tom I can sign in by using the original primary email details,but not with the current primary email details

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Jodi_S
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Re: Log in issue

Thanks for coming back to us Adeewest,

 

When you first signed up for TV GO did you use your original primary address Ntlworld email to do so?

 

Thanks Jodi

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Adeewest
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Re: Log in issue

Hi yes I fist signed on using Ntl email

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John_GS
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Re: Log in issue

Hi Adeewest

 

Thanks for coming back to us.

 

I'll send you a PM now to discuss as it'll be easier to clear this confusion up.

 

Kind regards

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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