License error code license invalid

[Morte]

Just started getting this error when trying to watch recordings on App. I can see then click but get following error message 

Not available Sorry - we can t play this at the moment (LicenseErrorCode. License. Invalid). I have restarted both my box and Android device but does not work. Was working fine yesterday

[mikewb20012000]

I am facing the same. I have done EXACTLY what you have done ie reboot, reinstall but get the same error. If and when you get a fix, could you share it please!

[Morte]

Wil do but would not hold my breath . There is another thread concerning this  and we have all had the issue for over a week without any real assistance from Virgin . Support is very poor. Dispute performing a number of restarts reinstalls and test on a number of devices still no nearer.

[Morte]

Out come of the Private message is that they are going to pass it on to Subject matter expert. So no nearer a solution or any date that they will come back to me by

[Akua_A]

Hi @Morte ,

Sorry to hear you are still experiencing this error. My colleague has raised this to specialists for a resolution. As soon as he hears back, he will be back in contact with you via PMs for an update.

Thanks,

[Morte]

Any idea when that will be this question was raised two weeks ago

[Alex_RM]

Hi Morte,

I've popped over an email to the agent that was dealing with this, to get in touch with an update.

Alex_Rm

[Morte]

Hi it's now been 3 weeks since my original post and still having the issue .Dispite comments such as we are looking into it and will get back to you ASAP nothing . Had a"PM" discution still waiting for any kind meaningful reply..All I ask for is what are you doing and a date In will get a fix or am update . We have people looking into it isnot cutting it any more .

[Travis_M]

Hi @Morte 

Thanks for your response

My colleague will be back in touch as soon as possible, my apologies for any inconvenience.

Regards

[Morte]

I have come to the conclusion after the type of questions I have been asked that the forum Team neither use or have any idea how this application works. It also make s me wonder if they are real or they copy the message " I will get back to you ASAP" and then don't. Until someone posts the same message angain with the same user name . I also wonder why the PM process is used for questions which have no private content. So can some one define for me what ASAP actually means in this case Weeks ,Months , Years.Ittook me less than 5 mins to find exactly the same error message question going back to 2021 . Unfortunately after a number of We will get back to yous and then not and We have an IT ticket raised then no update the messages stop. I assume the poor soul involved get fed up and gave up.

[Morte]

Hi It's been a month now are we any closer to a solution?

Would appreciate a comment as to how it's getting on has aticket been raised ?