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Daveyk
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Message 21 of 31
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Re: Latest version of skysports desktop player

Ha, ha! Many a true word spoken in jest!

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martynh99
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Message 22 of 31
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Re: Latest version of skysports desktop player

Been getting this for a few weeks now, really annoying

Software installed

Cisco Videoguard player 9.0.1.4396
Sky Sports 5.0.0.0

Error is
vg-4227858839

Tried de-installing / removing all folders related to both apps , reinstalled. Tried via IE & Chrome, still same

 

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MGB54
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Message 23 of 31
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Re: Latest version of skysports desktop player

Yep - I've got the same.

If I don't get Error  vg-4227858839 then I sometimes get Error 1949. Maybe if I wanted to watch a history programme it would be Error 1066 !.... or an England football match .... Error 1966,  or an episode of the 'BILL' ... Error 999

At the moment, after all the uninstalling/ reinstalling via Roaming etc. I  get to the screen that lets you tick a box to say "I have  installed the new player" but when I tick it....the box above it, doesn't change - it stays "install the new player" so I just get sent to the page to install the new player when I have already got it.

If someone from Virgin says that Sky are aware of the problem and a fix will be available soon then I think  it will be Error 2019 or even 2020 !

 

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Ch3aptrick
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Message 24 of 31
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Re: Latest version of skysports desktop player

Theres snow apparently coming so may have to wait until that passes by before a resolution

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Daveyk
On our wavelength
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Message 25 of 31
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Re: Latest version of skysports desktop player

It's 'snow' joke!

I'm getting dizzy watching the buffering wheel go round and round.

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Ch3aptrick
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Message 26 of 31
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Re: Latest version of skysports desktop player

well "snow"body knows hopw to fix it thats for sure becuase this is an issue from last year or even year before lol

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Daveyk
On our wavelength
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Message 27 of 31
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Re: Latest version of skysports desktop player

Well we are now into the middle of June and there is still no new new sky sports player. I still get the loading wheel going round and round - this has been happening for the past 6 months when the latest sky sports player came on stream. It is totally unacceptable. It's the same for the new sky cinema player!!!!!!!!!!!!

When is this problem going to be fixed please?

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martynh99
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Message 28 of 31
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Re: Latest version of skysports desktop player

Been with VM now for a year, paying £85 a month with lack of Sky Sporks player for at least last 4 months. Now they've put my bill up to £124 a month.

I can move back to Sky now that they offer fast broadband and get everything I get with with the exception of BT sports (albeit only 40MB BB instead of 200MB but 40 is sufficient for my needs) for about £65 a month . No brainer for me.

Will be calling up to cancel on monday

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Daveyk
On our wavelength
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Message 29 of 31
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Re: Latest version of skysports desktop player

I don't blame you. I watch bt sports a lot so I won't be joining you...yet! I know that VM can't fix the problem themselves but you would think that they could put decent pressure on Sky to sort it out. At least I can watch sky sports on my mobile when the TV is in use by others. 

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Daveyk
On our wavelength
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Message 30 of 31
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Re: Latest version of skysports desktop player

I have been unable to watch either Sky Sports or Sky Cinema on my laptop since Sky introduced the new players.

It is now 12 months since the problem arose.

When is this problem going to be resolved for goodness sake? 

I'm getting very agitato (as Murray Walker would say). . 

 
 
 
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