Keep having to re-0register devices on Virgin Go

[hughjude]

Everytime I use Virgin Go on my devices I have to re-register them. But now I can't do it as presumably I've reached the maximum number of allowable changes in a month. What can I do.

I'm using Chrome which clears cookies when closed down but this happens even if I leave the computers on. 

Happens with Imac and Windows Laptop.

[Natalie_L]

Hi hughjude, 

Thank you for reaching out to us here on the community. 

I am sorry to hear you are experiencing issues with the TV Go service on your iMac and Laptop. 

When you are accessing the service, is this only via the browser or do you also have the app downloaded. 

Has this always been the case or have you previously been able to use the service without this issue? 

Let us know and we will be happy to assist further. 

Thanks