on 12-08-2021 11:55
Can anyone help me. I have a problem with Virgin TVgo I cannot watch on my desktop due to player error' ie cant watch in incognito or private browser'
I have no similar problems on my mobile phone???
Thanks
Answered! Go to Answer
on 12-08-2021 12:06
Are you trying to watch it in a private window? Does it work ok in a mainstream window?
I can't find the other threads immediately to hand, but I seem to recall this being raised recently. And the answer was something to do with cookies being an authentication method - no cookies = no authentication = no watch.
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on 12-08-2021 12:06
Are you trying to watch it in a private window? Does it work ok in a mainstream window?
I can't find the other threads immediately to hand, but I seem to recall this being raised recently. And the answer was something to do with cookies being an authentication method - no cookies = no authentication = no watch.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-08-2021 15:11
on 13-08-2021 15:22
Hi there @JT101
Thank you so much for your post and I am so sorry to see this issue is affecting your TV Go.
Can I ask if you have tried on other browsers at all? Also I know you have mentioned that this does not happen on your phone, have you tried on another laptop or computer at all?
Thanks again.
on 13-08-2021 16:38
on 14-08-2021 16:44
Hi JT101
Thanks for coming back to us. I'll be able to reset these for you
I'll send a PM now.
Kind regards,
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on 16-08-2021 09:49
Hi @JT101
Thanks for messaging me privately,
Great to hear it seems sorted. If you do need further assistance, please pop us a public post and we can assist further
Kind regards,
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