I try and access TVGo on my PC and it says I am OFFLINE...obviously I am NOT

[vincex]

I try and access TVGO on my PC and it says 

"Offline

We can't show this content while you are offline. Please connect to the internet and try again."

However, I AM ONLINE and can access all normal websites etc.... just not TVGO (as noted).

Never had problems before. 

Any help on how I can resolve this?

Thanks

Vince

[milbers]

Me too.  I think Virgin server must be down. I can however get the service on my android mobile

[BlueYond0r]

Yep same here

[milbers]

Mine is up and running again now

[Matthew_ML]

Hey vincex, thank you for reaching out I am sorry to hear you cannot watch TV on our TV Go app. 

As looking in the replies to this thread it looked like a few of our customers have had the same issues. 

Please could you let me know if worked on a mobile phone / tablet device?

Also it looks like most of customers are back up and running can you just please check it now to see if its working. Thanks 

[vincex]

All up and running now. It just seemed to be for the one day/night.

Looking at others posts etc I suspect that for some reason the web server at Virgin was down (given standard TV services were OK).

Issue now resolved

Thanks