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I cannot log in  Virgin TV Go app as thinks I I’m using a sub-account.

malc2758
On our wavelength

I cannot log in  Virgin TV Go app as thinks I I’m using a sub-account.

Regards

Malcolm

24 REPLIES 24

malc2758
On our wavelength

Hi Zak_M,

Any update yet from your IT team regarding this matter.

Regards

Malcolm

Hi @malc2758,

Sorry for the delay in getting back to you. We have indeed heard back from our IT teams regarding this.

It appears you are unable to access TV go because you do not have any active TV services with us. Our TV go service is available to all customers with active TV packages. You can find out more here  https://www.virginmedia.com/tv/go-control.

Please let us know if you need any further help.

Thanks,

Akua_A
Forum Team

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malc2758
On our wavelength

Hi Again,

Then why is it stating this on your website page?

If you’re a Virgin Media customer, download the free Virgin TV Go app to your mobile or tablet to take all the best TV with you, wherever you go.

As it is not saying on your website that you need an active TV service to use the Virgin TV Go app.

As I am a Virgin Media customer.

I am not happy about this unable to use the Virgin TV Go app and the amount I am paying out every month for this service I am sorry but I might have to look for another service.

Regards

Malcolm

I am sorry Malcolm,

 

It would state in the TVGO terms and conditions that you need to have an active TV service, you can read this here

 

you can speak to us on 150/ 0345 454 1111 and we'll be happy to go through options with you.

 

Alex_Rm

malc2758
On our wavelength

It's ok now as I am using the free removed  APP 😁