I cannot log in Virgin TV Go app as thinks I I’m using a sub-account.

[malc2758]

I cannot log in  Virgin TV Go app as thinks I I’m using a sub-account.

Regards

Malcolm

[malc2758]

Hello, again Beth,

I have changed my password again but still the same getting error when signing into TV Go

 My Virgin Media login is working fine

I have also tried another one of my virgin email addresses and changed the password but still the same can not log in on the  virgintvgo.virginmedia.com website.

Regards

Malcolm

[Travis_M]

Hi @malc2758

Thanks for posting on our community forum!

I'm going to private message you now to investigate further, please keep an eye on your inbox.

Regards

[malc2758]

Still waiting after two weeks Sign in is currently not possible. Please check back soon virgintvgo.virginmedia.com

Still unable to sign in after changing my virgin media email address a number of times as was told to do by VM.😒 

[David_Bn]

Hi @malc2758, can you please try clearing the cache on Google Chrome and then logging in to see if this allows you access to the account/content?

Kindest regards,

David_Bn

[malc2758]

I have cleared all cache on Google Chrome but still getting this pop-up mesage.

Sign in is currently not possible. Please check back soon.

Regards

[Zoie_P]

Is it only google chrome? Have you tried on other devices? 

Zoie

[malc2758]

Hi Zoie,

Thanks for your interest in this mater

I have tried google chrome to sign and with Microsoft Edge but still getting this pop-up.
Please sign in with your main user account. Sub-accounts cannot sign in.
But not tried firefox yet unless you know another site I can see if it will work with.

Regards,

Malc

[Lee_R]

Hi malc2758

Just to be absolutely certain, you are using the My Virgin Media username?  And when you sign into My Virgin Media, you can view everything the primary account holder should?  

Regards

Lee_R

[malc2758]

Hi Lee,

Yes, I can confirm I am using My Virgin Media username that I use with https://my.virginmedia.com/home/index.

Regards

Malc

[Zak_M]

Thank you for coming back to us malc2758.

I am going to chase up the IT team regarding this. See if we can get a further response. 

Kind regards,

Zak_M