I can't sign into Virgin TV Go via the app or browser

[Tea_93]

Hello,

I haven't been able to sign into virgin tv go via the app or browser for a while now. Every time I try I get the attached error message.

I am able to log in to the virgin media website to check my account and bills, which use the same email and password.

I have also tried on several devices including iMac, Macbook Pro, and iPhone.

Any help with this will be greatly appreciated.

Thanks

Tea

[Sofia_B]

Thanks for coming back to us @Tea_93. 

I'll chase this up for you and pop another response on this thread with any updates I have. 

Thanks,