Frozen screen on Dave channel

[keefburtains]

Been sticking on always ultra advert since last night, please can we get this sorted? 

[MOD EDIT: Subject title changed for clarity]

[Murdock_Bassi]

Glad it wasn't just me!!

Reinstalled the mobile app and wasted a device registration trying to resolve this before I noticed it was doing the same on the Now on TV web portal

Come on Virgin get this sorted

On a plus side Nutella and Always ultra are getting some serious air time for their adverts LOL!!

[Mattc86]

Yeah same issue here it is happening on Stream device and TV Go

Don't even like Nutella! 

[Dean_C]

Hi all, 

Thanks for bringing this problem to our attention. 

We're sorry that Dave HD isn't working at the moment.

I have now raised this issue with the relevant support teams and we hope to have a fix in place very soon.

Regards,

Dean C
Community Moderator 

[newapollo]

I've just tested on my TVGO app and it's working OK, playing Top Gear.

[Dean_C]

Thanks @newapollo 

The issue affecting Dave HD for TVGO and Stream customers has now been fixed. 

Regards,

Dean C
Community Moderator 

[Murdock_Bassi]

It appears to be broken again, looping on Border Force for 30 seconds

[keefburtains]

Yep ,appears to be down again this also happened back in december , appears to be an on going issue that is made do rather than a fix , soul destroying.

[keefburtains]

Bumping this back up as it`s been stuck on border force since last night, a full 24 hours and counting ,tick tock untill i get rid of this stupid virgin account , i do not have the option to toggle between HD and SD and nor should i have to do this as im paying (through the nose)for a service that im not receiving, nor do i have a tv that i can access and a pc is my only means of watching tv and dave is my most watched channel

[Natalie_L]

Hello. 

I am very sorry to hear the issue has returned. 

We were informed that this had been fixed so we will get this flagged again from our side and update the thread when we hear back.

Thanks,