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Error when managing sky devices

Shakyyleg
Tuning in

Whenever i hit the 'Manage sky devices' on VirginGoTV i get the following error:

Shakyyleg_0-1662382301165.png

 

I have cleared the cookies and tried difference browsers and i get the same error.

Also when i try to Sign in with Virgin media on the Sky website i get an error which does not let me continue.

Thanks

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi @Shakyyleg 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

 

What error do you see when signing in on the sky website?

You need to click on the Virgin TV UK icon and sign in with your VM details.

sky.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

hi,

When trying to log into Sky via Virgin media i get the follow error:

Shakyyleg_0-1662384521481.png

 

Thanks

newapollo
Very Insightful Person
Very Insightful Person

@Shakyyleg wrote:

hi,

When trying to log into Sky via Virgin media i get the follow error:

Shakyyleg_0-1662384521481.png

 

Thanks


@Shakyyleg 

Is that when signing in on the sky website?

Where you able to manage your Sky devices using the link and instructions I posted?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hi,

Yes i tried this and i get the following error when i get on to the site:

Shakyyleg_0-1662385799693.png

 

Thanks

Hi @Shakyyleg

Sorry to see this is still not working for you. I have tested the route from TVGO through the link to manage your sky devices page. I can see this gives a timed out error on Chrome but works on the Edge. Are you able to try Edge for me to see if you get the same timed out error? Can you also see if this works on a different device? 

Here to help 🙂
Virgin Media Forums Agent
Carley