Error message ‘not available can’t play this at the moment

[Salohcin]

My wife and I both have iPhone 11s but lately she is unable to get certain channels such as E4HD on TV Go which displays the above message whilst everything plays fine on my phone. Both phones have up to date software. Any assistance gratefully received 

[Ashleigh_C]

Hi there @Salohcin

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here!

I'm so sorry to hear that you have been facing this issue on both devices. Can I ask if you are able to view these channels on any other devices at all? If so does the message still appear? 

Does this only happen on this channel? If not what other channels are effected?

Have you also tried deleting and reinstalling the app? 

Thank you. 

[Salohcin]

Hi Ash_C

thanks for your reply. Yes we can see on other devices so we have totally removed the app and reinstalled which seems to have done the trick. 
cheers for your help 

[Nathan_B]

Hi there @Salohcin, thanks for letting us know about this.

 I'm glad to hear this has now been resolved. I have let Ash know for you.

If you need anything further please let us know.

Regards

Nathan