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Bubbles1987
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Message 101 of 108
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Re: Error Code 1949 while watching Sky Sports

I'm having this problem too and I only installed the app last Sunday. As well as getting the error message roughly every 20 minutes the audio keeps stuttering.
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Ch3aptrick
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Message 102 of 108
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Re: Error Code 1949 while watching Sky Sports

Time out session sseem to be on iPad app as well after an hour?

Moved it from PC to iPad and still as bad,go from one timeout to another,unacceptable.

What is going on can't any of the tech sort this or is there now a cushyness that VM feel they dont have to cuz they have us by short and curlies?

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Forum Team (Retired) Rose_B
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Message 103 of 108
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Re: Error Code 1949 while watching Sky Sports

Hi Bubbles1987 and Ch3aptrick,

 

Thanks for posting and I'm sorry to learn that you're having problems with Sky Sports.

 

This is currently a known issue that Sky are aware of and are working to resolve.

 

I'd recommending updating your player to the newest version and hopefully this should be fixed soon.

 

Take care

Rose
Forum Team


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Ch3aptrick
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Message 104 of 108
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Re: Error Code 1949 while watching Sky Sports

Now while I appreciate that theres an issue do you have to make it sound like we are idiots and have not already tried updating to the latest versions of the app?

Its since the update that its gone up the swany.

 

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notlob71
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Message 105 of 108
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Re: Error Code 1949 while watching Sky Sports

Are we any nearer to a resolution to this ? Irrespective of whether the problem lies with Sky or Virgin, this feature is part of the package we pay for, so surely there should be some compensation that can be claimed ? Can someone at Virgin point me in the right direction to make a claim ?

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Ch3aptrick
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Message 106 of 108
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Re: Error Code 1949 while watching Sky Sports

Doubt it no noise off any representative of VM and they will pass the buck to Sky

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tep1981
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Message 107 of 108
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Re: Error Code 1949 while watching Sky Sports

Has anything happened with this as it's still crashing every 20 minutes running version 5.0.0.0

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Ch3aptrick
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Message 108 of 108
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Re: Error Code 1949 while watching Sky Sports

I'e skipped to SKY itself ,poor service ,no customer loyalty .

Just hold your breath and wait,you only get band aid help here there is no one of any power to resolve anything.

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