on 16-06-2021 19:35
I am attempting to watch box set on the app and get error 2031. I have uninstalled and restarted tablet then reinstalled. A minute or so of viewing then error occurs.
I can watch through Firefox browser on my Samsung galaxy tab S7, but would prefer using the app
Answered! Go to Answer
on 16-06-2021 21:40
@Unifaerie wrote:On all that I have tried.
Are all the examples you've tried thus far, from the same broadcaster? If so, which one? How about streaming live TV channels through the app?
Is your TV box a TiVo/V6, or a 360?
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on 16-06-2021 20:55
Is this on all boxsets or just specific ones?
If the latter, which one?
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on 16-06-2021 21:17
On all that I have tried.
on 16-06-2021 21:40
@Unifaerie wrote:On all that I have tried.
Are all the examples you've tried thus far, from the same broadcaster? If so, which one? How about streaming live TV channels through the app?
Is your TV box a TiVo/V6, or a 360?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-06-2021 22:04
A variety of broadcasters but mainly Skye. I have a V6 hub
Live streaming works ok
on 17-06-2021 19:56
Hello Unifaerie
Do you have another device you cab test the App on
What operating system are you using on the Tablet
Gareth_L
on 18-06-2021 09:03
I have Android 11 on tablet.
No alternative device
on 18-06-2021 09:51
Thanks for getting back to us @Unifaerie
Can you try deleting and reinstalling the App on your tablet please and let me know if the error still occurs after this?
Thanks,
Serena
on 18-06-2021 11:02
I have reinstalled a number of times. Just tried again. Still same error
on 18-06-2021 11:07
Okay, thanks for letting me know @Unifaerie
Have you tried clearing the cache on your tablet and accepting all cookies again?
Best wishes,
Serena