Error 2031

[Unifaerie]

I am attempting to watch box set on the app and get error 2031. I have uninstalled and restarted tablet then reinstalled. A minute or so of viewing then error occurs.

I can watch through Firefox browser on my Samsung galaxy tab S7, but would prefer using the app

[japitts]

Is this on all boxsets or just specific ones?

If the latter, which one?

[Unifaerie]

On all that I have tried.

[japitts · Accepted solution]

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@Unifaerie wrote:

On all that I have tried.

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Are all the examples you've tried thus far, from the same broadcaster? If so, which one? How about streaming live TV channels through the app?

Is your TV box a TiVo/V6, or a 360?

[Unifaerie]

A variety of broadcasters but mainly Skye. I have a V6 hub

Live streaming works ok

[Gareth_L]

Hello Unifaerie

Do you have another device you cab test the App on 

What operating system are you using on the Tablet 

Gareth_L

[Unifaerie]

I have Android 11 on tablet.

No alternative device

[Serena_C]

Thanks for getting back to us @Unifaerie

Can you try deleting and reinstalling the App on your tablet please and let me know if the error still occurs after this?

Thanks,

Serena

[Unifaerie]

I have reinstalled a number of times. Just tried again. Still same error

[Serena_C]

Okay, thanks for letting me know @Unifaerie

Have you tried clearing the cache on your tablet and accepting all cookies again?

Best wishes,

Serena