on 21-08-2021 20:21
Using the Virgin TV Go App on iPhone 11 Pro Max. When attempting to download shows the following error message is presented:
“Downloading is temporarily unavailable. Please try again in a while”
Have restarted and reinstalled App with no success. Definitely included as part of my package. Can someone help please?
on 23-08-2021 08:13
on 23-08-2021 13:07
Yes, issue still ongoing.
on 24-08-2021 13:14
Thank you for coming back to us @kenny_gow.
Are you able to let me know the programs you are trying to download? It might be there is a restriction on the program.
Are you having the issue on all devices you try this on?
Kind regards,
Zak_M
on 25-08-2021 07:40
I'm seeing this too, on law and order svu. I've previously downloaded episodes but can't download the latest (s22e12). I also get the same error from the previous episode (s22e11) that I successfully downloaded and watched last week.
Same for law and order: organized crime - I can't download the latest episode, or rpsodoes that I've downloaded before
on 25-08-2021 08:57
The initial program was Wellington Paranormal on Sky Comedy, then attempted several movies & tv shows across different channels with the same error message.
On attempting to launch the app today a new error message is presented:
“Sorry - this isn’t available. Sorry - this service isn’t available at the moment. Try again in a few minutes.”
on 26-08-2021 09:08
Good morning
Sorry about that. I've attempted to download the episode 12 and this seems to now be sorted.
Is there any others you're having issues with?
Kind regards,
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on 26-08-2021 11:44
It still fails for me with an error that downloafs are currently unavailable
on 27-08-2021 12:33
Hi Bradley2468
Thanks for coming back to me. Is this all shows or certain ones please?
Kind regards,
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on 27-08-2021 16:31
Same for me, all shows. The TV Go app has always been dire. I don't know why I keep trying it. It's never worked properly.