on 27-06-2021 19:54
I have been trying to download Stargate Atlantis episodes and I’m receiving a message that downloading it’s not possible at this time! This has been going on for several days now. Is there really a problem? What is the solution?
on 27-06-2021 22:25
Do you have a TiVo/V6, or a 360? The functionality within TV Go (which I presume you're using) does differ slightly depending which software platform your TV box is using.
Or do you have a TiVo/V6, and are trying to download a recording from your box using TV Control? TV Go is ordinarily just for live & OnDemand streaming (assuming you are a TiVo/V6 customer)
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on 27-06-2021 23:03
All 5 series, 100 episodes, seem to be downloadable via Virgin TV Go app for TV 360 users:
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on 27-06-2021 23:38
Nice one Ernie.. presumably that's to add to your 360's watchlist? I may not have the terminology right - but saving it on the app, to then watch on your 360.
If so, I guess we need to establish if the OP is using a TiVo/V6, or a 360.
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on 28-06-2021 10:20
Downloads, as in TiVo, are for offline watching on mobile devices.
Watchlist is a great function and is generally used to post boxsets to for future watching.
For this example of Stargate Atlantis, you would add it to the Watchlist, either directly on TV 360 or via the app, then, on the TV 360, you would go to the Watchlist section of Saved and start watching series 1 episode 1. Subsequently, your position in the series would be held in Continue Watching in Saved and you would progress from there.
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on 28-06-2021 20:03
Hi @jmckay59
Welcome back to our Community Help Forum 🙂
Sorry to hear you are experiencing issues downloading Stargate Atlantis episodes, is this happening with every episode or only on certain ones?
Are you using TiVo V6 or 360?
Is there an error code that appears with the message that states 'unable to download'?
Best wishes,
Serena
on 30-06-2021 07:21
Almost every episode.
Occasionally one works.
on 30-06-2021 07:23
Btw I use my phone
Iphone11
on 30-06-2021 08:50
Is your Virgin TV box a TiVo, V6 or 360? The functionality offered by the TV Go app does differ depending which.
Please check here if you're not sure.
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on 30-06-2021 12:17
Hey @jmckay59,
In addition to confirming the TV box you are using, can you also check if other programmes are having the same issue or is this just Stargate Atlantis episodes?
Thanks,
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