Hi there @carol83074
Thank you so much for your first post to our community forums and welcome to the team! It's great to have you on board!
I am so sorry that you are facing this issue with your TV Go but I would be more than happy to take a look into this with you.
I will send you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.
Thank you.
