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cumberland23
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Message 1 of 20
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Device management

hi

i have 2 devices registered which we no longer have but can't delete them, i have signed into the anywhere website and gone to devices but all it lets me do is rename. 

 

Any answers?

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Superuser
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Message 2 of 20
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Re: Device management

I believe that when you use a new device, it will ask you which old device you want to replace.

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cumberland23
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Message 3 of 20
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Re: Device management

I tried using my tablet this morning but a notification came up saying wait until 1/3/18, my old device was last added in december

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Superuser
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Message 4 of 20
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Helpful Answer

Re: Device management

If you wait here, it takes around a week, you can ask for an extra device change.

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cumberland23
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Re: Device management

Ok, will someone from virgin reply?

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Superuser
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Re: Device management

Yes.

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Forum Team (Retired) Collette_O
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Message 7 of 20
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Re: Device management

Hi cumberland23,

Welcome to the community.

I have just reset the devices so you should now be able to register a new device.  Let me know how you get on.

I'm here to help.

Collette.


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Roewca
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Message 8 of 20
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Re: Device management

Have no devices logged but still can’t play sky as it says to many devices already logged. Despite deleting devices etc

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Forum Team (Retired) Josh_RW
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Message 9 of 20
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Re: Device management

Hi Roewca,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with Sky Sports.

 

I've resynchronised your subscriptions to try and clear this error. Could you re-register your devices to see if it works?

 

Speak soon

 

Josh


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BarryF
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Message 10 of 20
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Re: Device management

Have same device management issue, had to uninstall Sky Sports app as geo-location was not working & despite also then un/reinstalling Virgin Go I am getting error message about too many devices though only one registered, please reset.

Thanks

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