Device limit reached

[Julie2211]

 log into sky sports on my phone, try to watch and the message device limit reached

[Jodi_S]

Hi Julie2211,

Thanks for posting on our community forums. Can we ask if you have signed into your online account and removed your current registered devices? You can use the link here.

If you are still having issues after trying the above, we can reset your devices from here for you.

Please try the above first and come back to me.

Kind regards Jodi. 

[Julie2211]

Tried that and it doesn't work 

Thanks 

[newapollo]

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@Julie2211 wrote:

 log into sky sports on my phone, try to watch and the message device limit reached

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Hi @Julie2211 

Try the following link http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure you use http and not https

You should then be able to see which devices are registered for Sky Sports and remove any that aren't required

I've found it works in a normal window for myself when using Edge or Firefox, but sometimes have problems using Chrome

if you have problems using Chrome. then either open the above link in an incognito window, or clear browsing data and try again.

[Julie2211]

Won't load up

Thanks 

[Paul_DN]

Hi Julie,

Thank you for reaching back out to us, I can see you have already tried everything advised, are you able to use out TV Go on the device for other channels, when you were trying to watch Sky Sports were there any other devices using the app at the same time, the reason I ask is you can only watch Sky Sports on one device at a time?

Regards

Paul.

[Julie2211]

No, the only time I watch sky sports on a different device, is when we watch it in our garden bar and that would be through my laptop 

Thanks 

[Paul_DN]

Hi Julie,

Thank you for confirming you were only trying to watch on one device at a time when you received the error, have you checked to see what devices you have registered, you can also manage your devices, you can find out more in regards to registering and managing your devices here.

I hope the above information and support helps, if you do need further help please do not hesitate to reach back out.

Regards

Paul.

[Julie2211]

Thank you for all your help, I managed to log onto my old laptop and the links worked, I have now deleted all the old devices logged on to sky sports and it now works on my mobile 

Thanks 😊 

[Gareth_L]

Hi Julie2211

Thanks for the update 

We glad to know its all been fixed now

Gareth_L