Device limit reached Sky Sports

[mjdmctaylor]

I have only 4 registered TV go devices but when I try to watch Sky Sports it says “ device limit reached “ ? Can you help please ? 

[Corey_C]

Hi mjdmctaylor,

Thanks for your post, TVGO allows up to 4 devices and you can update your device permissions up to 3 times per month, after that you'll have to wait till the following month: https://www.virginmedia.com/help/virgin-tv-go-registering-devices

SKY Go allows up to 6 devices to be registered and you can update these permissions up to 3 times per month: https://www.virginmedia.com/help/watching-sky-sports

When you log into your online account and view your SKY devices, if you have 6 listed then you'll need to remove one to have room for the device you are trying to add/update

Cheers,

Corey C

[BenMcr]

And if you have any problems getting to the Sky Devices - these instructions seem to work for most people

https://community.virginmedia.com/t5/TV-on-the-go/Sky-sports-on-iPad-say-device-limit-reached/m-p/48...

[mjdmctaylor]

Thanks for the reply. But I’ve only got 4 registered and haven’t made any changes for 2 months. All my devices are correctly registered but when I try to watch Sky Sports on my iPhone it says device limit reached ? 

[BenMcr]

There are two separate lists. One for TV Go and one for Sky Sports.

[Gareth_L]

Hi mjdmctaylor

Have you managed to work this out yet and resolve the devices 

If not please let me know 

Gareth_L