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Device Management

cheryldoy
Tuning in

on ‎27-01-2022 11:45

Frustratingly VirginGo is causing yet more issues around device access / management

Despite my laptop being registered as a device, it will not allow me to access VirginGo to watch BTsport whilst my wife is watching TV on our main set

Had this issue previously and has returned yet again which is causing immense frustration, especially when paying premium prices for our product, extremely disappointed.

 

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)
In response to Mrs_C_14

on ‎14-07-2022 15:20

Hi @Mrs_C_14,

Apologies for the confusion, Incognito Mode is a private internet browser, that delete all identifiable information (such as TV:GO access) when closed. Are you able to try accessing TV:GO via an alternative browser?

Thanks,

Reece - Forum Team


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