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KT01
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Message 1 of 13
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Device Limit reached

Yet again i am getting this message You have reached your device limit, and i have not changed anything

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Message 2 of 13
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Re: Device Limit reached

Hi KT01,

 

Thank you for your post. 

 

Are you referring to our TV Go app? 

 

^Martin

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KT01
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Message 3 of 13
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Re: Device Limit reached

yes i am using a pc
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Re: Device Limit reached

Okay, how many different internet browsers do you have installed on your PC?

 

^Martin

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KT01
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Message 5 of 13
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Re: Device Limit reached

i have 2, edge & chrome, but only use chrome
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Message 6 of 13
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Re: Device Limit reached

Have you access the TV Go account to see how many different devices are registered? 

 

^Martin

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KT01
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Message 7 of 13
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Re: Device Limit reached

it says 4, and all with chrome
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Message 8 of 13
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Re: Device Limit reached

Right I see. Does you access the app on other devices? 

 

^Martin

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KT01
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Message 9 of 13
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Re: Device Limit reached

No just this PC
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Message 10 of 13
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Re: Device Limit reached

Right I see. What we can look to do is reset your device limit if you would like?

 

^Martin

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