DEF01 error

[hemali_thakar]

Hi 

im trying to use my virgin to go but I can’t log in, I’ve tried to reset my password but I keep getting the DEF01 error. I can’t sign in with my details or reset my password. 

I’ve tried using chrome, the app and safari, same error 

Can anyone help with this matter 

[Reece_MH]

Hi @hemali_thakar,

Thanks for your post and a warm welcome to our Community Forums! 🙂

I'm sorry to hear you're having some trouble with the DEF01 error. Just to confirm, is this the My Virgin Media portal or the TV:GO app? We can definitely look into assisting you further with getting your password sorted.

I'm going to pop you a PM, please keep an eye out in the top-right of our forums for the purple envelope.

Thanks,

[hemali_thakar]

Hi Reece,

thank you for your reply, we tried to reset the password so that we could access virgin tv -go 

[John_GS]

Hi hemali_thakar

Thanks for coming back to us.

I shall PM you now to assist further.

Kind regards,

[John_GS]

Hi @hemali_thakar

Thanks for joining me on PM. Just to update the thread, this was resolved 🙂

If you do need further assistance, please pop us a public post and we'll assist further.

Kind regards,