Menu
Reply
  • 4
  • 0
  • 0
KQ1
Joining in
3,619 Views
Message 1 of 9
Flag for a moderator

Cisco VideoGuard Player

In order to watch TV on the go I have had to install VG Player. However during installation I received this message: "Your computer specifications do not conform to the requirements of Cisco VideoGuard player and may not work properly."

It does not work properly as both the sound and video are distorted. It worked perfectly previously !

What are the minimum requirements fo a pc running Windows 10 (IE11) ?

 

0 Kudos
Reply
  • 24.08K
  • 922
  • 1.76K
Forum Team
Forum Team
3,553 Views
Message 2 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

Hi KQ1, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy 

 

TV Anywhere doesn't use VideoGaurd Player. It requires the use of Adobe Flash. 

 

You can find the required specifications here: Technical requirements for using Virgin TV Anywhere

 

Make sure you're following those and try again. 

 

Come back and let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 4
  • 0
  • 0
KQ1
Joining in
3,490 Views
Message 3 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

When I try to view Sky Sports via Virgin Media Anywhere I have to download the Sky Sports app which installs this CiscoVideoGuard Player,

which then says that my system does not meet the technical requirements and that it may not work - I am not imagining it.

 

0 Kudos
Reply
  • 2
  • 0
  • 0
Loobyyork18
Joining in
3,478 Views
Message 4 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

My father has the exact same issue with his sky sports and new laptop so I would like to have a solution too
0 Kudos
Reply
  • 8.48K
  • 347
  • 613
Forum Team
Forum Team
3,403 Views
Message 5 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

Hi KQ1 and Loobyyork18,

I just wanted to pop by and see if you have found the solution yet to this error?

If you still require further assistance, please don't hesitate to give us a shout.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
KQ1
Joining in
3,358 Views
Message 6 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

Hi Collette,
Yes I still have the problem - the picture & sound is so distorted it is not possible to watch 😪
KQ1
0 Kudos
Reply
  • 10.58K
  • 470
  • 723
Forum Team
Forum Team
3,296 Views
Message 7 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

Hi KQ1,

 

Do you still get the Cisco VideoGuard message on screen? Does the pixilation affect every program you attempt to watch or its is intermittent?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
KQ1
Joining in
3,246 Views
Message 8 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

I received the VideoGuard msg. when I downloaded the app. I did uninstall it and reloaded the app with the same result.

I have given up on this.

0 Kudos
Reply
  • 1
  • 0
  • 0
BlackEmporer
Just joined
659 Views
Message 9 of 9
Flag for a moderator

Re: Cisco VideoGuard Player

Hello All

This appears to be a painful issue for everyone. I fixed it by creating a new Windows user and installing fresh for that user.

Hope that helps a few people!

 

0 Kudos
Reply