on 01-11-2018 12:08
I can't log into TV Go via the app on either ipad or android or via browser. I can login perfectly fine to myvirginmedia and my mobilemyaccount. I can even select the Virgin TV GO link via my virginmedia which takes me to the TV GO sign in. On the ipad I'm running Ios 12.1, I'n uninstalled and reinstalled the app (incidentally seems unstable at times and flashes/flickers badly).
I get a username or password incorrect error and then asked to click on the I'm not a robot link which just seems to present you pictures to click for ever without doing anything
I've spent the past 2 fruitless hours on the phone getting bounced around and getting through to second line technical support (eventually!!) only to get dropped before they could root cause.
Anyone else got this problem. I see it pops up periodically but I am completely locked out on any platform.
I don't want to waste any more of my life on this but considering I'm spending >£130 month with Virgin the is **bleep** poor.
Fraser
on 14-09-2021 18:49
Hello @Tea_93,
Welcome back to the community page.
I can see that Gareth helped you on your original post, please respond to him for further help 🙂
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 19-10-2021 15:17
Has anybody had any joy getting this sorted. I am also getting the same error message. The issue has been raised with the 2nd line team but still no fix yet. Considering the last issue I had which went to the 2nd line team took over 2 months to get fixed I am not holding out much hope. Customer Services is beyond useless. All anyone will ever say is you will hear back in 24-48 hours and nobody ever calls back
on 20-10-2021 15:53
Hi @selliott1 thanks for posting and welcome back to our community.
Sorry to hear you're still having issues accessing TV Go and that you're not getting the updates you require. I would like to take a closer look into this for you. I am going to send you a private message.
Regards
Lee_R
on 23-10-2021 13:15
@selliott1 Did you manage to get this resolved? I have the same issue, tried the app on my mobile phone and various browser on the PC but still get the same error.
on 23-10-2021 13:24
I haven't had a fix for this and I've been dealing with this issue for around 7 months now. Spoken to them on the phone a few times, was told I would get a call back numerous times from an engineer but still nothing. Thought I would try the forum instead but still getting the same kind of responses here as well. Its quite exhausting.
on 23-10-2021 13:29
on 23-10-2021 13:30
on 23-10-2021 13:35
@tea_93 Same here, I have spoken to them on numerous occasions trying to get a update / fix. Constantly get told you will get a call back but no one ever does call back. It is so frustrating and exhausting, i tried this forum in the hope something might happen quicker but still no joy. Virgin have got to be the worst for customer service, its ridiculous. So many people on these forums seem to have the issue so they must know what the issue is and have a fix they can roll out
on 23-10-2021 13:41
on 01-03-2022 14:59
Has anyone had any luck? I have had the same issue since July 2021.