Hoping someone can help-I used to always set recordings remotely using the Virgin Media TV app. Never had any issues.
Now however it won’t work, after I press ‘Record’ on the programme guide, it tries to process and then I get a message saying ‘Request failed, please make sure your Digital + box is on or in standby mode (power usage should be set to High in the settings on your Digital + box)’
My box is definitely either on fully or in standby when I get this message. I’ve gone into the settings but can’t seem to find anything about power usage. I’ve deleted and reinstalled the app but I’m still getting the error message.