Can’t watch recordings on devices

[alisonacton]

Neither iPhone or iPad will play recordings. ‘Unable to access’. I am DEFINITELY using same network and tv go app has permission to access drvices. 

[Akua_A · Accepted solution]

Hi @alisonacton,

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you are having issues trying to watch recordings on your devices. We can understand the frustration caused. Just to confirm are you trying to watch these recordings via TV go? https://virgintvgo.virginmedia.com/en.html Do you have the same issues with live TV? Are you getting these issues on the web browser or the app of TV go?

Thanks,

[alisonacton]

Yes on tvgo app. Live tv ok

[Paul_DN]

Hi alisonacton,

Are you facing this issue Via an app Oor Via a browser on a Laptop/ PC?

Regards

Paul.

[alisonacton]

Virgin tv go app. iPad now ok, still not working on iPhone.