Can't log in to TV Go App

[jnewc]

Like so many on this forum, I am unable to login to the TV Go app

• I've tried using the Android app
• I've tried using the website (https://virgintvgo.virginmedia.com/en.html)
• I can access my billing account fine
• I do have a VM email address listed on my account - separate to the personal email I use for logging in - but I do not have access to an inbox for it
• I'm using my own non-VM email to login to my billing account

Can someone from the support team work whatever magic was done for the other posts please?

[Tom_F]

Hi jnewc, thanks for getting in touch. 

Sorry to hear you've encountered an issue accessing TV Go. 

Can you confirm what happens when it's not successful - is there a specific error message or anything like that?

Also, have you noticed if you're able to create a new email address via your online account? I know that doesn't seem relevant, but from experience I understand the two issues often come as one.

Tom 

[jnewc]

Hi Tom,

I get the same message as in the other threads:

"Oops, That hasn't worked.

Sorry - we can't sign you in right now. Please try again in a few minutes."

If you do a quick search, you'll see dozens of these threads, even if only looking over the past 12 months.

As far as I'm aware, there is no way to create a new VM email, and even if there was my account is tethered to my personal address that I would like to continue using. (Unless there is no way to use TV Go without the VM email in which case, while completely bizarre, I'd be willing to try).

Again I would implore you to check the other threads - all of the posters were eventually PMed by someone at VM and then said that their issue was quietly resolved without a solution being posted. I'd like the same thing please, as whatever the magic sauce is lies in those posts.

Best,

Jack

[Robert_P]

I'm going to send you a Private Message jnewc to get some more details from you.

Looking forward to your reply.

Rob

[Robert_P]

You're welcome jnewc, hopefully hear back from them in the next couple of days so I will let you know once I get an update 🙂

Rob